Built from the bid sheet up

Most contract losses are not caused by bad daily cleaning. They are caused by periodic work that everyone assumed was handled and nobody documented. High dusting. Vents. Blinds. Interior glass. The quarterly wall washing. When a client walks the building before renewal, that is exactly what they look at. These systems exist so that what gets scheduled gets done, what gets verified gets managed, and what gets documented remains compliant.

Al Summers, RBSM. Thirty years running custodial and facility service operations across North Carolina, South Carolina, Virginia, and Georgia. Regional responsibility for 1,000+ facilities, roughly 1,500 service tickets a month, and contracts valued up to $5 million. Before that, a U.S. Air Force leadership and management educator, Director of Education, and Leadership School Commandant. BSCAI Registered Building Service Manager with a B.S. in Education, Training and Development.

Every document here came off live work. Production rates follow BSCAI standards. Inspection scoring uses the APPA 1-5 cleanliness scale, the same one used in institutional and government facilities. The accountability chain runs Cleaner, Lead Cleaner, Supervisor, Field Operations Manager, because no initials means not completed. Everything is bilingual, English and Spanish, because that is who is actually on the floor.